HELP CENTER

Help Center

How can we help?

Vehicle Connection

Why can’t I connect my vehicle to the app?My vehicle is not showing in the app. What should I do?What do I need before connecting my vehicle?Why does the app say connection failed?How do I reconnect my vehicle?

Vehicle Control

Vehicle Status

Account Management

Troubleshooting

Billing

Why does the app say connection failed?

A “connection failed” message usually happens for one of these reasons. Try in order:

Credentials/verification issue:

• Re-enter your username/password carefully • Request a new OTP/MFA code if the previous one expired

Service not active:

• Confirm your manufacturer connected-service subscription/trial is active for that vehicle

Network problem:

• Switch between Wi‑Fi and cellular data • Disable VPN/Proxy and retry

Vehicle offline:

• Move the car to an area with better coverage and retry

Temporary outage:

• Wait 5–10 minutes and try again If you keep seeing the same error, contact support with the exact error message, a screenshot, and the time of the attempt.