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Vehicle Connection
Vehicle Control
Vehicle Status
Account Management
Troubleshooting
Billing
Why can’t I connect my vehicle to the app?
Try these steps:
1
Confirm your vehicle is supported by the connected service required for Smartcar (some trims/years may differ).
2
Make sure your manufacturer connected-service account is active (not expired, suspended, or not yet enrolled).
3
Double-check the credentials you use to sign in during the connection flow (email/username, password, and any region selection).
4
Complete any required verification (MFA/OTP/PIN) promptly—codes can expire.
5
Check connectivity:
• Phone: stable Wi‑Fi/4G/5G
• Vehicle: cellular coverage available and connected services enabled
6
Update the app to the latest version, then force close and reopen it.
7
If it still fails, try again after a few minutes (temporary service outages can happen).
If the issue persists, contact support and include: vehicle make/model/year, screenshots of the error, and the time it occurred.