HELP CENTER

Help Center

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Vehicle Connection

Why can’t I connect my vehicle to the app?My vehicle is not showing in the app. What should I do?What do I need before connecting my vehicle?Why does the app say connection failed?How do I reconnect my vehicle?

Vehicle Control

Vehicle Status

Account Management

Troubleshooting

Billing

How do I reconnect my vehicle?

To reconnect a vehicle, use this sequence:

Open the app → go to your Vehicle list.

Select the vehicle that has issues.

Choose the reconnect / re-authenticate option (wording may vary) and follow the prompts.

Complete verification (MFA/OTP/PIN) if requested.

After reconnecting, refresh the vehicle status screen.

If you can’t find the reconnect option: • Log out of the app → log back in → start the connect flow again. • As a last step, remove the vehicle (if the app allows) and add it again.